Privacy Policy

1. Information We Collect

We collect personal information you provide when submitting enquiries or engaging our services. This may include your name, email address, phone number, property address, and details about your project requirements.

We may also collect information automatically when you visit our website, including your IP address, browser type, and pages visited.

2. Purpose of Collection

We collect and use your personal information to:

• Respond to your enquiries and provide quotes
• Deliver our smart glass and window film installation services
• Process payments and issue invoices
• Communicate with you about your project
• Comply with legal and regulatory obligations

We will not use your personal information for purposes other than those outlined above without your consent.

3. Data Storage and Security

Your personal information is stored securely on servers located in Sydney, Australia. We use industry-standard security measures including encryption in transit and at rest, access controls, and regular security reviews to protect your data.

We retain your information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

4. Third-Party Sharing

We may share your information with trusted third parties who assist us in operating our business, including:

• Payment processors for handling transactions
• Email service providers for project communications
• Contractors engaged to carry out installation work

We do not sell, rent, or trade your personal information. Third parties are contractually required to handle your data in accordance with this policy and the Australian Privacy Principles.

5. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your personal information, subject to our legal obligations
• Opt out of marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached

6. Cookies

Our website may use cookies and similar technologies to improve your browsing experience. You can control cookie preferences through your browser settings.

7. Contact Us

If you have questions about this privacy policy, wish to access or correct your personal information, or want to make a complaint, please contact us:

Quantum Smart Glass
Email: privacy@quantumsmartglass.com.au